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We understand that some customers may not be completey satisfied with their SeneGence purchase and that is why we offer returns and/or exchanges for product purchased. For all returns or exchanges there is a $10.00 processing fee. This fee covers our costs of processing the return with SeneGence and/or shipping out your exchange. All exchanges and returns must be sent back in a bubble wrapped envelope with tracking through the United States Postal Service. Please contact us prior to your return to confirm that your product was purchased from Blissful Beauty. We cannot exchange product bought from another source like eBay or any other unauthorized sellers. If you have any further questions about this policy, please contact us.